CRM, ERP, business intelligence and Strategic Account Management Consulting - TRUE Clarity

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Is user education complete after your new CRM solution is installed? Actually, it could be just beginning.

Date: 15 August 2013

OK, your new or enhanced CRM solution is installed, the IT personnel responsible have worked all along with the CRM provider and are confident they know all there is to know. Front-line users in sales, marketing, accounting and distribution have had their training and seem comfortable with the new capabilities. Many clients might think the user education process is behind them. 

They would be wrong. 

Today’s CRM systems are amazingly robust and loaded with features and capabilities that may not have been part of the original RFP and CRM provider’s proposal and ultimate implementation. Some may have been known to the CRM managers, but considered unnecessary for the meeting the project objectives and not promoted to user personnel. Other features may not even be known to the CRM managers themselves, so they remain as untapped or “nice to have” capabilities that may never be used.

Obviously there is a limit to how many things a company wants its CRM system to do and spend time doing. The strategic priorities for CRM come first, most likely followed by a hard look at personnel investments in the time to learn and use what, after the initial installation, may be seen as secondary functions. However, managers can’t analyze those trade-offs, if they never know about them in the first place.

TRUE Clarity makes it a point to assist clients with their CRM education and support issues, not only during but after system installation. We provide both remote and onsite support and ongoing education to help managers and their end-users get everything they can, and want, out of their Sage GoldMine or Nimble CRM systems.

That’s why we promise we’ll help you, “Get more value from your information and make it work harder for you.”

Contact us should you be interested in more information.

James McCracken
Managing Director

Global Locations

TRUE Clarity Co. Ltd.
8/7 Nang Linchi Road,
Thong Maha Make, Sathorn,
Bangkok 10120, Thailand
Tel: +66 (0) 2678-4800
Fax: +66 (0) 2678-4802

KatalystM Pte. Ltd.
15B Temple Street,
#03-01,
Singapore 058562
Main: 65 6327 6560
Fax 65 6327 9232

Customer Support

Tel: +66 (0) 2678-4800
Fax: +66 (0) 2678-4802

support@trueclarityintl.com

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Preserving your valuable IT resources with fast, efficient technical services. Call us for answers to your questions, or take advantage of our on-site services when you need installation assistance or complex technical support.

A distinguishing feature of TRUE Clarity's solutions is a comprehensive set of customer-focused services designed to maximize your Learning and collaboration investment. From implementation support to our customer certification classes, TRUE Clarity works directly with customers to provide the guidance, support, training and resources necessary to accelerate ROI, optimize product performance, and ensure end-user success across the organization.

News Is user education complete after your new CRM solution is installed? Actually, it could be just beginning.

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TRUE Clarity provides services to clients around the globe. Contact us for more information.
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